We were picked up at the right time and the bus was beautiful, the driver was informative and friendly and the journey to our venue was fabulous and stress free, at this point I would absolutely have recommended this service.
The journey back however was incredibly stressful and left me in tears on my day as we couldn’t find the bus, we were informed he would pick us up on the kings road at a stop which none of us could find. It was in fact in Sloan square, miles from where we were which meant I had to walk in my high heels from the registry office, this was absolutely ridiculous and I would have rather been picked up where we were dropped off. Contacting the company was a nightmare as no one answered a phone for almost 30 minutes. I was asked to provide a phone number for the driver a few days before the wedding and in fairness I forgot to do this in the stress of the day. Maybe if I had we would have been able to ask him to pick us up closer. All in all it made what should have been a lovely experience a bit of a nightmare and I wouldn’t use this company again.
If you did use this company I would be very clear about where you want to be picked up to avoid any stress.

Great experience! Very professional service with friendly people and a nicely decorated bus. Really flexible and adjusted for our requests.

Time bus were fantastic and kept us in the loop the whole time. The service was very professional and all our guests had a wonderful time on the bus.

All our guests thoroughly enjoyed the ride across London. Bus was on time and driver/conductor were great. Nicely decorated and clean.

A wholehearted thanks to Timebus for their wonderful service on our wedding day. The planning and communication was excellent and the bus with its wedding decor and tour of London added that extra touch for our guests. We had the best day. Thank you. Highly recommended

Beautifully well presented double decker bus.
Sadly what let Timebus down for us was the inflexibility of the logistics of us being able to serve our guests some bubbly.
Timebus refused to store anything for us even the day before, which meant we had to book another additional bus which were more accommodating.
They also refused us to take any bottles aboard so a lot of our guests had to hang around outside or go without. Something the other company were happy to accommodate.

Generally our exchanges on the phone were sometimes rude and abrupt which was a shame.

When asked if they would be able to park on the other side of the town hall we got married in just so we could make it as easy as possible for our guests, they shut me down instantly without letting me explain why I was asking for them to park on the other side.
Very inflexible and I was interrupted on almost every call we had.
Big shame, and kind of tarnished our dealings with them

Don’t go for Timebus ever! Avoid them by all means! Disgusting attitude to their customers. These guys are focused on money making only and have no sense of customer service at all.
It is the most terrible customer experience we have ever had which unfortunately happened to my husband and i on our WEDDING DAY on 24th September 2022.
Timebus company ruined our wedding& transportation.
The routemaster just drove away without giving any notice that they were leaving however they said they did??
Nobody contacted us or came into the church saying that bus was leaving.

However the bus and the whole journey was booked until 15:30pm
For some reason the bus driver decided to neglect his customers without even waiting for 5 minutes more. He just left to his next money-making trip.

We came out of the church at 14:27pm which by the way is on film. We were the first ones to vacate the church and straight away told by our car driver the bus had driven off, so in fact was before the time they stated the driver went which was 14:30 (minutes actually count)

It would have taken mere minutes to get the people onto the bus as there wasn't many and a few older people at that.
It also takes 45-50 minutes to get to our venue on the Saturday, as my husband completes this journey daily also on weekends if this was the case then 14.30 onto the bus and leaving within 5mins would have been sufficient. 

The journey onto the destination would have made us be there approx 15:20 or even as stated 15:30pm which would have been the confirmed time to get to our destination.

Our contact person at Timebus was Sam he was a very rude man via email basically telling us where to go as we tried to claim our money back!

Really really very dissatisfied, disgusted and disappointed against timebus and really not much consideration for what was supposed to be a lovely smooth day without hassles like this. Such beautiful customer service ....NOT

...I can't thank you enough for making our day special and run smoothly. All my guests loved the bus and started sharing stories and memories of when they used to travel on Routemasters. Could you thank Jennifer for the beautiful floral decorations.